1. Introduction

At LoyalString, we are committed to ensuring customer satisfaction with every purchase. This Returns & Refund Policy outlines the terms under which returns and refunds will be accepted for products and services purchased through our website or directly from us.

2. Eligibility for Returns

Products

  • Products can be returned within 7 days of receipt if they meet the following conditions:
    • The product is unused, undamaged, and in its original packaging.
    • Proof of purchase (invoice or receipt) is provided.
    • The product is not listed under Non-Returnable Items (see below).

Non-Returnable Items

  • Customized software solutions.
  • Downloadable digital products.
  • Hardware or equipment damaged due to improper handling by the customer.
  • Products marked as “Final Sale.”

3. Returns Process

To initiate a return:

  1. Contact our support team at support@loyalstring.com or call +91 9730767371 within the return window.
  2. Provide details of the product, reason for return, and proof of purchase.
  3. Our team will assess your request and provide further instructions.

Note: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

4. Refund Policy

Products

  • Refunds will be processed once the returned item has been received and inspected.
  • Approved refunds will be issued to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable unless the return is due to a product defect or a shipping error by LoyalString.

Services

  • Refunds for services (e.g., software development, hardware customization) will be handled on a case-by-case basis.
  • Refunds will only be issued for services that have not been initiated or delivered.

5. Exchanges

Exchanges are permitted for defective or damaged items only. To request an exchange, follow the Returns Process outlined above.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of receiving the item.
  • Provide photos or videos clearly showing the issue.
  • We will replace the item or issue a full refund, including shipping costs, based on the assessment.

7. Cancellation Policy

  • Orders can be canceled before shipment or service commencement.
  • If a cancellation request is made after shipment, the return policy will apply.
  • For services, cancellations must be made before the service has been initiated.

8. Contact Us

For any questions or concerns about returns or refunds, please contact our support team: